All the while, you aren’t subject to SMS rates. Additionally, SMS is a less popular customer service channel.īy contrast, Facebook Messenger lets you chat with customers behind a verified profile. For example, SMS requires a phone number, may include low character limits, and charges monthly or per-text rates. SMS comes with limitations that Messenger does not. How is Facebook Messenger different from SMS? Automated responses like Instant Replies and setting away messages.Businesses of any size can use Messenger for customer service.įacebook Messenger offers an array of rich features, including: As a customer service channel, Messenger is a fantastic way to stay on top of customer conversations and meet clients wherever they are. With billions of monthly active users worldwide, Messenger is Facebook’s proprietary instant messaging service.
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